Refund policy

Returns & Refunds Policy

Because all products are custom printed to your specifications, we are unable to accept returns or offer refunds for change of mind or incorrect information provided at the time of ordering.

We will replace or refund your order if:

• Your order arrives damaged in transit
• There is a print defect or quality issue on our end
• Your order is significantly different from what was approved

What we need from you If you believe your order has an issue, please contact us within 7 days of receiving it at hello@bigroomprintstudio.com.au with:

• Your order number
• A clear photo of the issue
• A brief description of the problem

We'll assess your claim and either reprint or refund your order at our discretion.

Artwork Responsibility Please ensure your artwork is correct before submitting. We print exactly what is provided and approved. We are not responsible for spelling errors, incorrect colours, or low resolution files supplied by the customer.

Colour Variation Colours may vary slightly between screen and print. We recommend requesting a physical proof for colour-critical work. Contact us before ordering if this is a concern.