Privacy policy

Privacy Policy

This policy explains how Big Room Print Studio, a business of Abundare Pty Ltd (ABN 86 604 522 581), collects, uses, stores and discloses your personal information. We handle personal information in line with the Australian Privacy Principles. In this policy, "we", "us" and "our" mean Abundare Pty Ltd trading as Big Room Print Studio.

1. The information we collect

We may collect the following kinds of personal information:

  • Contact and order details, such as your name, email address, phone number, and delivery and billing addresses.
  • Payment information needed to process your order. Card payments are handled by our payment providers, and we do not store your full card details.
  • Artwork and files you upload to us. If your artwork contains personal information, such as a name or photograph, we collect it as part of your file.
  • Communications between you and us, including emails and messages about your order or proof.
  • Technical and usage information collected automatically when you visit our website, such as your device type, browser, and how you use the site.

2. How we collect it

We collect personal information directly from you when you place an order, upload artwork, create an account, contact us, or sign up to hear from us. We also collect some information automatically through cookies and similar technologies when you use our website, and we may receive confirmation information from our payment providers.

3. Why we collect and use it

We use your personal information to:

  • Process, produce and fulfil your orders, including preparing proofs and printing your artwork.
  • Take payment and arrange delivery.
  • Communicate with you about your order, respond to enquiries, and provide support.
  • Operate, maintain and improve our website and services.
  • Send you marketing communications where you have chosen to receive them.
  • Meet our legal, tax and record-keeping obligations.

4. Disclosure to others

We do not sell your personal information. We share it only as needed to run our business and fulfil your orders. This includes trusted service providers who help us operate, such as our website and hosting providers, payment processors, file storage providers, email delivery providers, and delivery carriers. These providers only receive the information they need to perform their service, and they are required to protect it.

We may also disclose personal information where required or authorised by law.

5. Overseas storage and disclosure

Some of the service providers we use may store or process information on servers located outside Australia. Where this happens, we take reasonable steps to ensure your information continues to be handled in line with this policy and applicable privacy law.

6. Marketing communications

If you opt in, we may send you news, offers and updates by email. Every marketing email includes a way to unsubscribe, and you can opt out at any time by using that link or by contacting us. Opting out of marketing does not stop the transactional messages we need to send about your orders, such as order and proof notifications.

7. Cookies

Our website uses cookies and similar technologies to keep the site working properly, remember your preferences, and understand how the site is used. You can control or disable cookies through your browser settings, although some parts of the site may not work as well if you do.

8. How we protect your information

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access or disclosure. No method of transmission or storage is completely secure, but we work to keep your information safe and only retain it for as long as we need it.

9. How long we keep it

We keep personal information for as long as needed to provide our services, fulfil your orders, and meet our legal and record-keeping obligations. We may retain your artwork files so we can reprint or reorder for you, unless you ask us to remove them.

10. Accessing and correcting your information

You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate. To make a request, contact us using the details below. We will respond within a reasonable time. If we are not able to give you access or make a correction, we will explain why.

11. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

12. Children

Our website and services are intended for adults. We do not knowingly collect personal information from children.

13. Changes to this policy

We may update this policy from time to time. The current version is always the one published on this website.

14. Contact us

For any privacy question or request, contact us at hello@bigroomprintstudio.com.au.