Returns & Refunds

We stand behind the quality of our work. Here's exactly what we cover.

Everything we print is made to order for you specifically. Because of that, we can't accept returns or offer refunds on change of mind or incorrect sizing. Please double-check your dimensions and artwork before approving your proof.

That said, we stand behind the quality of our work. If something arrives damaged, defective or not as approved in your proof, we'll fix it. No arguments, no runaround.
What We Cover

Damaged in Transit

If your order arrives damaged, take photos of the packaging and the product, then contact us within 48 hours of delivery. We'll arrange a replacement at no cost to you.

Print Defects

If the finished product has a print defect like colour banding, misprints, delamination or anything that shouldn't be there, contact us with photos and we'll reprint your order at no charge.

Not as Approved

We send a digital proof for approval before every order. If the finished product differs from your approved proof in a way that's our error, we'll reprint it at no cost. If the finished product matches your approved proof, we can't offer a reprint, so please review your proof carefully before approving.

What We Don't Cover
  • Change of mind
  • Incorrect dimensions entered by the customer
  • Artwork errors in customer-supplied files that were approved in the proof
  • Colour variation within normal printing tolerances
  • Damage caused by improper installation or use
Artwork Responsibility
Important We check every file for obvious issues as part of our proofing process, including resolution, colour mode and layout. However, the customer is responsible for the content, spelling, accuracy and overall design of their artwork. If you're unsure about your file, read our artwork guide or contact us before ordering.
How to Make a Claim
  1. Contact us with your order number and photos of the problem
  2. We'll assess your claim and respond within one business day
  3. If your claim is approved, we'll arrange a reprint or replacement at no cost

We've been in the print industry for over 15 years and our reputation matters to us. If something goes wrong, we'll make it right.

Contact us about an order →